Experienced Customer Advocacy Contractor – Part-Time Opportunity at blithequark
Are you a detail-oriented and proactive professional with a passion for customer relationships and a background in reference programs, customer marketing, or advocacy? Do you thrive on organization, project coordination, and building strong customer relationships? If so, we invite you to join blithequark as a Customer Advocacy Contractor, supporting our growing Customer Advocacy function and driving our Sales Reference Program.
About blithequark
At blithequark, everything we do supports our mission to save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity. Our values reflect our view on what's important and what's right, including being humans not robots, customers always coming first, working better together, simplicity being our strength, our reputation being priceless, and hard work paying off.
Our Culture
We're a collaborative and exciting place to work, committed to creating a diverse, inclusive, and equitable workplace for all people. We believe in ensuring a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our team is passionate about serving our amazing customers and making a positive impact in the world.
The Role
As a Customer Advocacy Contractor at blithequark, you'll play a critical role in connecting prospects with enthusiastic customers and supporting initiatives that showcase our customer community across various channels. You'll work closely with the Customer Advocacy Manager to amplify the voices of our happiest customers across sales, marketing, and customer success initiatives.
Key Responsibilities:
* Identify and match ideal customer references to support active sales opportunities
- Manage outreach and coordination with reference customers to fulfill sales requests
- Maintain documentation and help report on key metrics such as reference fulfillment, review engagement, and customer participation
- Track activity and outcomes within Salesforce
- Support ad-hoc strategic initiatives led by the Customer Advocacy Manager
- Assist with customer recruitment for stories, testimonials, video interviews, and other advocacy opportunities
- Coordinate logistics and communications for customer-facing programs (e.g., Customer Advisory Board, Customer Advocacy Program, etc.)
- Ensure customer quotes, logos, and review content are approved and up to date across marketing materials and web pages
- Assist with cross-functional coordination between marketing, sales, and customer success to align advocacy efforts
What You Bring to the Role:
* Bachelor's degree in Marketing, Communications, Business, or equivalent experience
- Detail-oriented, with a strong commitment to excellent, mistake-free work
- Strong written and verbal communication skills
- Familiarity with customer relationship management (CRM) tools (e.g., Salesforce) or willingness to learn
- Ability to work independently and cross-functionally
- Highly organized project manager, adept at prioritizing and managing competing deadlines
- Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment
Why You'll Love Working at blithequark:
* Competitive base salary + amazing rewards and incentives – we love celebrating each other's successes
- Flexible schedule
- Commitment to community service with opportunities to give back
- A Best Places to Work company 9 years in a row as well as numerous other awards
- Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
How to Apply:
If you're passionate about customer relationships and advocacy, and you're looking for a part-time opportunity to make a meaningful impact, we invite you to apply for the Customer Advocacy Contractor role at blithequark. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. We can't wait to hear from you!
Equal Opportunity Employer:
blithequark is an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Disclaimer:
blithequark does not currently sponsor applicants for work visas. By applying for the role, you agree that blithequark will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.blithequark.com/legal/privacy-policy/. Apply for this job