Experienced Customer Success Manager – Fleet Safety Solutions and Transportation Ecosystems

At blithequark, we're revolutionizing the modern-day transportation ecosystem by harnessing the power of Computer Vision and Edge Computing. As a leader in fleet safety solutions, we're growing rapidly, and our team is expanding to meet the demands of our innovative technology. We're seeking a forward-thinking, uncompromising, and competitive Customer Success Manager to join our dynamic team and help us continue to disrupt the industry. As a Customer Success Manager at blithequark, you'll be the primary point of contact for our clients, responsible for managing assigned client relationships throughout the customer lifecycle, from initial deployment through renewal. You'll optimize and configure our platform to meet the unique needs and goals of each customer, serving as a subject matter expert on our platform and training and enabling customers to utilize the program to achieve their business outcomes and maximum ROI. Your ultimate objective will be to retain and grow your customers over time, ensuring they derive maximum value from our products and services.

Responsibilities:

* Ensure the customer derives maximum value from blithequark's products and services via driving adoption, sharing best practices, identifying opportunities, and developing and tracking strategic goals and objectives.

• Act as a subject matter expert and consult on topics including change management, coaching workflows, communication planning, etc.
• Protect and grow ARR (Annual Recurring Revenue) for assigned accounts via strategic planning, identification of add-ons, up-sells, and customer renewals.
• Establish and maintain a consistent cadence of customer touchpoints to expand and deepen our relationships and grow customer loyalty.
• Facilitate and monitor the client's adoption of our program to meet their business needs.
• Establish a trusted advisor relationship across the client's organization, from executive sponsors to day-to-day contacts to ensure customers recognize the value they are realizing from our products and services.
• Provide a voice for your customers and act as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions.
• Ability to multi-task and work with cross-functional international teams to deliver outstanding customer satisfaction (Sales, Support, Product, Prof Services, etc.).
• Serve as a liaison between blithequark (product management, operations, professional services, etc.) and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services.
• Demonstrate independent ability to solve difficult challenges, develop creative solutions, and provide strong consultive direction.
• Leverage customer relationships for prospect and event references.
• Other duties as assigned.

Requirements:

* Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management.

• Strong verbal and written communication, organizational, and interpersonal skills, and ability to host webinars and meetings.
• Experience managing mid-market and enterprise accounts.
• Flexible and quick to adapt in a fast-paced dynamic environment.
• Bachelor's degree in technical discipline or equivalent level of training/experience.
• Experience with pricing and sales practices in SAAS environments.
• Experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities.
• Ability to build and nurture strong, positive relationships with customers including c-level.
• Knowledge of 12/24v in-cab solutions a plus.
• Knowledge of commercial vehicle telematics and communication protocols a plus.
• Estimated travel 25%-40%.

Economic Package Includes:

* $80,000—$110,000 USD

• Annual Bonus
• Company Paid Health Care, Dental, and Vision Coverage

+ Including Coverage for your partner and dependents

• Three Health Care Plan Options

+ FSA and HSA Options

• Generous PTO and Sick Leave
• 401(K)
• Disability and Life Insurance Benefits
• $50 phone stipend per pay period

About blithequark:

At blithequark, we're committed to an inclusive and diverse team. We're an equal-opportunity employer, and we do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Why Join blithequark?

* Be part of a dynamic team that's revolutionizing the transportation ecosystem

• Work with cutting-edge technology that's making a real impact
• Enjoy a comprehensive benefits package and competitive compensation
• Collaborate with a diverse and inclusive team that values creativity and innovation
• Grow your career with opportunities for professional development and advancement

How to Apply:

If you're a motivated and results-driven Customer Success Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Note:

Please be aware that blithequark does not request sensitive personal data from applicants via text/instant message or any unsecured method. We do not promise any advance payment for work equipment set-up and do not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@blithequark.com’ or ‘@us-greenhouse-mail.io’. Apply for this job