Digital Customer Service Advisor – Energy (Remote) – Remot – blithequark Store

Are you a customer service enthusiast with a passion for energy and the environment? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to a unique opportunity to join blithequark's Digital Customer Service team as a Digital Customer Service Advisor – Energy (Remote).

About blithequark

At blithequark, we're not your average energy company. We're a team of innovators, thinkers, and doers who are dedicated to making energy better for our customers and the planet. We're passionate about creating a more sustainable future, and we're looking for like-minded individuals to join our mission.

What You'll Do

As a Digital Customer Service Advisor – Energy (Remote), you'll be at the forefront of delivering exceptional customer experiences. Your role will involve:

• Making energy easy: Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast.
• End-to-end service via phone or email: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treating every customer with care: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like.
• Making a difference: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.

The Types of People We'd Love to Hear From

We're looking for individuals who are passionate about great customer service, ask questions and embrace change, have each other's backs, care about the planet, spot problems and fix them, tackle tough calls head-on, and look out for those who need it most.

What's in It for You?

* Remote working & Flexible hours: 50% of working hours between 9am – 5:30pm, the other 50% flexible for you!

• EV salary sacrifice: Drive electric & save!
• Share options: Own a little piece of the pie!
• Weekly 'Family Dinner' catch-ups: Connect with your team and make memories.

About the Role

* Location: Remote

• Our need: Immediate starters
• Salary: £24,900
• Hours: 37.5 hours per week split over morning, evenings & weekends!

Our Process

Our hiring process typically takes up to 4 weeks, but we'll always do our best to flex around what works for you. Here's what you can expect:

• First Stage Interview: You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you.
• Prep Call: After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
• Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.
• Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It's also your opportunity to see the work environment before making your decision.

Get in Touch

Got any burning questions before applying? Drop us a message at [email protected], and we'd love to help! We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Apply Now

Ready to join our team and make a difference in the energy industry? Click the link below to apply to this exciting opportunity: Apply to this job Apply for this job