Experienced Customer Service Associate III – Health and Life Insurance
Are you passionate about delivering exceptional customer experiences and navigating complex insurance products? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Associate III – Health and Life Insurance. As a key member of our customer service team, you will play a vital role in providing top-notch support to our customers, resolving complex inquiries, and ensuring their overall satisfaction.
About blithequark
At blithequark, we're not just an insurance company – we're a force for good. For over 89 years, we've been dedicated to protecting people from life's uncertainties, empowering them to realize their hopes and dreams. Our commitment to excellence, integrity, and inclusive diversity drives everything we do. We believe in empowering every employee to lead, drive change, and give back to their communities. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Job Summary
As an Experienced Customer Service Associate III – Health and Life Insurance, you will be responsible for answering complex customer inquiries on currently marketed health insurance products (re-rate, complex claims) as well as currently marketed life insurance products. You will act as a resource, take complex calls, provide customer service, and be responsible for answering incoming calls as well as placing outbound calls the majority of the time.
Key Responsibilities
* Answer incoming customer calls and respond to customer requests, answering complex questions, and interpreting a variety of policies, rules, regulations, and performing a full range of customer service duties.
- Understand basic telecommunications and provide an advanced knowledge of products and functionality.
- Provide quick, professional, precise resolution to customer issues/questions.
- Enter customer requests into data systems, open and dispatch work orders to various departments, and complete call history.
- Handle customer requests via fax, email, or voicemail within 24 hours or 1 business day.
Supervisory Responsibilities
This role does not have supervisory duties.
Education and Experience
* High school diploma or equivalent.
- 0-2 years of experience (Preferred).
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Certificates, Licenses, Registrations
* No Certification, License, or Registration is required for the job.
Functional Skills
* Up to two years of post-high school training in a specialized trade, technical school, or college.
- Proficient in Microsoft Office (Outlook, Word, and Excel).
- Insurance background, including knowledge of health insurance terminology, is preferred.
- Excellent communication skills, both verbal and written, are required.
Work Environment and Culture
At blithequark, we pride ourselves on creating a work environment that is inclusive, diverse, and supportive. Our team members are empowered to lead, drive change, and give back to their communities. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Compensation and Benefits
Our Total Rewards package includes:
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including medical and dental insurance, and a robust pension and 401(k).
- Tuition assistance and opportunities for career growth and development.
- Generous paid time off policy and access to a wide variety of programs to help you balance your work and personal life.
How to Apply
If you're passionate about delivering exceptional customer experiences and navigating complex insurance products, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job