Network Support Technician

The Network Support Technician is responsible for troubleshooting, answering technical questions and providing general technical support. *This position is on-site and participates in a rotating on-call schedule.*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.*Responsibilities Include: ** Perform second level support of client devices including configuration, deployment, troubleshooting and repair.* Install updates and service packs on Windows/Mac/Linux servers.* Install updates on network switching and routing devices.* Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.* Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.* Test and configure software and maintain and repair hardware and peripheral devices.* Maintain manual and electronic documents, files and records (e.g. work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.* Install and configure wireless networking equipment.* Manage network monitoring utilities and alerting systems.* Research and remediate cybersecurity risks.* Manage Office 365 licenses and user support.* Monitor and test data backups.* *The Ideal Candidate Will Have:** High School Diploma or GED required.* Bachelor’s degree preferred.* Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.* 3-4 years of experience with deployment and troubleshooting of Windows Server and Desktop operating systems.* Experience configuring and troubleshooting switches (Extreme and Cisco).* Experience managing and troubleshooting Microsoft Exchange Server.* Experience working with Office 365.* Experience with network monitoring systems.* Experience administering Active Directory.* Excellent written and verbal communication skills.* Strong attention to detail.* Skilled at prioritization and multi-tasking.* Strong organization and time management skills.* Able to lift up to 50 pounds occasionally.This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person