Part-Time Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where every interaction matters? If so, we invite you to join blithequark, a leading provider of customer service and benefits compliance solutions, as a Part-Time Customer Service Representative.

About blithequark

blithequark is an inbound call center that has established itself as a trusted partner to over 1000 companies, providing top-notch customer service and benefits compliance solutions. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're dedicated to creating a work environment that fosters growth, collaboration, and innovation. As a member of our Operations team, you'll be part of a talented group of professionals who share a common goal: delivering exceptional customer experiences that exceed expectations.

Job Summary

We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Part-Time Customer Service Representative. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a remote position, working from your home office, with flexible scheduling options to fit your needs.

Key Responsibilities

As a Part-Time Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Demonstrating punctuality and reliability, with flexibility to work extended hours or additional shifts during peak periods or emergency situations
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating blithequark's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

To excel in this role, you'll need:

• Language Skills:

+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm

• Education and Experience:

+ High School Diploma or general education degree (GED) required + 1-2 years of quality assurance experience preferred

Network Requirements

To ensure a seamless remote work experience, you'll need:

• A reliable internet connection (Ethernet connection is not required, but strongly recommended)
• A private network (no public locations or VPNs allowed)
• A computer with a webcam and microphone (for video conferencing and phone calls)

Benefits and Compensation

As a Part-Time Customer Service Representative with blithequark, you'll enjoy:

• Competitive compensation
• Flexible scheduling options (approximately 3-29 hours per week)
• Ancillary Benefits:

+ Eligible for dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings after 60 days of employment (20+ hours per week) + Eligible for dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings after 60 days of employment (less than 20 hours per week)

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity with blithequark. Please visit our website to submit your application and join our team of dedicated professionals who share a common goal: delivering exceptional customer experiences that exceed expectations. Apply Now! Apply for this job