Experienced Healthcare Customer Service Representative - Remote USA Opportunity at blithequark
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where innovation meets humanity? Look no further than blithequark, a leading provider of customer experience solutions for the world's most iconic brands. As a Healthcare Customer Service Representative working remotely, you'll be at the forefront of bringing humanity to business, igniting your career, and making a difference in the lives of our customers.
About blithequark
blithequark is a global company that has been making customers happy since 1982. Our mission is simple: to deliver exceptional customer experiences powered by our unique combination of humanity and technology. With a presence in over 40 states across the USA, we're a team of passionate individuals who are committed to building a diverse and inclusive workforce that reflects the communities we serve. Our employees are the heart of our organization, and we're proud to be a Great Place to Work certified company in the United States.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens the day for our customers. You'll be responsible for:
* Bringing your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
* Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
* Collaborating with our team to resolve customer issues and provide exceptional service
What You Bring to the Role
To succeed in this role, you'll need:
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset of your own)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a Healthcare Customer Service Representative at blithequark, you can expect:
* Supportive career development and professional growth opportunities
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* A base wage range of $16 per hour plus performance bonus opportunities
* A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, we've got you covered. Our TTEC community is here for you as one dynamic, global family.
About Our Team Lead
You'll report to a dedicated Team Lead who will provide guidance, support, and coaching to help you succeed in your role. Our Team Leads are experienced professionals who are passionate about delivering exceptional customer experiences and are committed to helping you grow and develop in your career.
Why Join blithequark?
At blithequark, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. Join us and become part of a global team that's passionate about making a difference in the lives of others.
How to Apply
Ready to ignite your career and make a meaningful impact in the lives of others? Apply now to become a Healthcare Customer Service Representative at blithequark. Visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you!
Key Responsibilities:
- Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
- Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
- Collaborate with our team to resolve customer issues and provide exceptional service
Essential Qualifications:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
Preferred Qualifications:
- Experience working in the healthcare industry
- Knowledge of health insurance plans and benefits
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
Skills and Competencies:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Knowledge of health insurance plans and benefits
- Ability to maintain patient confidentiality and follow HIPAA guidelines
Career Growth Opportunities:
- Supportive career development and professional growth opportunities
- Individualized webcam-enabled coaching and training
- Access to 1000s of free courses to support your career growth
- Opportunities for advancement and career progression
Work Environment and Company Culture:
- Remote work opportunities with flexible scheduling
- Inclusive culture and community-minded organization
- Global team of curious lifelong learners guided by our company values
- Supportive and collaborative work environment
Compensation and Benefits:
- Base wage range of $16 per hour plus performance bonus opportunities
- Comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more
- Opportunities for career growth and advancement