Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Groundbreaking Christian Meditation and Prayer App Development Team at blithequark

Introduction to blithequark

At blithequark, we are pioneering a revolutionary prayer and meditation app that embodies the authentic spirit of Christianity and Catholicism, while serving as a universal resource for individuals seeking a deeper connection with God. Our mission is rooted in the belief that people are yearning for peace, and we are committed to providing a platform that guides them towards finding serenity through silence and communion with Christ. As we continue to grow and expand our team, we are seeking a highly skilled and passionate Bilingual Customer Support Online Chat Specialist to join our dynamic team.

About Our App and Mission

Since our launch in December 2018, our app has experienced unprecedented growth, with over 15 million downloads and an impressive 250,000 5-star reviews. Backed by esteemed mission-driven investors, we are dedicated to creating a world-class product that seamlessly integrates the beauty of Church spirituality with exceptional content execution. Our goal is to build something truly remarkable, and we invite you to be a part of this extraordinary journey.

Job Overview

We are offering a unique opportunity for a full-time contractor position (30-40 hours per week) for an initial 4-month contract, with the potential for renewal based on performance. As a Bilingual Customer Support Online Chat Specialist, you will be responsible for providing exceptional support to our users through our Intercom customer messaging platform, leveraging your fluency in English and either Spanish or Portuguese. If you have proficiency in additional languages such as Polish, German, French, Italian, or Tagalog, it will be considered a significant plus.

Key Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
• Collect and relay customer feedback to the rest of the blithequark team, ensuring that user concerns and suggestions are addressed promptly and effectively
• Identify potential issues and coordinate with the Development team to resolve problems efficiently, providing seamless support to our users
• Support other Customer Support projects as necessary, demonstrating flexibility and a willingness to adapt to the evolving needs of our team

Requirements and Qualifications

To excel in this role, you should possess:

• A minimum of 3 years of experience in Customer Support/Service, with a proven track record of delivering exceptional user experiences
• Strong fluency in English and being bilingual in Spanish and/or Portuguese, with excellent communication skills in both languages
• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk, although coding knowledge is not required
• A reliably strong internet connection (at least 10 MB/s) and a computer that can connect to the web, ensuring uninterrupted support to our users
• Flexibility to work various shifts, including evenings and weekends, as needed, demonstrating your commitment to providing 24/7 support

Essential Skills and Competencies

• Technical savviness, with the ability to learn and adapt to new software and systems quickly
• Excellent communication and interpersonal skills, with the capacity to empathize with users and provide personalized support
• Strong problem-solving skills, with the ability to think critically and creatively in resolving user issues
• A passion for our mission and a commitment to delivering exceptional user experiences, aligning with our values and goals

Career Growth and Learning Opportunities

At blithequark, we are dedicated to fostering a culture of growth, learning, and development. As a member of our team, you will have access to:

• Comprehensive training and onboarding, ensuring that you are equipped to excel in your role
• Ongoing support and mentorship, providing guidance and feedback to facilitate your growth and development
• Opportunities for professional development, including workshops, webinars, and conferences, to enhance your skills and knowledge
• A dynamic and collaborative work environment, encouraging innovation, creativity, and experimentation

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and inclusive company culture, which is built on the values of:

• Empathy and compassion, recognizing the importance of emotional intelligence and user-centricity
• Collaboration and teamwork, fostering a sense of community and shared purpose
• Innovation and creativity, encouraging experimentation and calculated risk-taking
• Continuous learning and growth, promoting a culture of self-improvement and development

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate that is commensurate with market rates, recognizing your skills and experience
• Opportunities for professional growth and development, investing in your future and potential
• A flexible and remote work arrangement, providing the freedom to work from anywhere in the world
• Access to a dynamic and supportive community, connecting you with like-minded individuals who share your passion and values

Conclusion

If you are a motivated and passionate individual who is excited about our mission and committed to delivering exceptional user experiences, we invite you to join our team as a Bilingual Customer Support Online Chat Specialist. Apply now to embark on a rewarding and challenging journey with blithequark, and contribute to the growth and success of our groundbreaking Christian meditation and prayer app.