Experienced Customer Service Consultant – Aetna Answer Team at blithequark

Transforming the Culture of Health Care Delivery, One Client at a Time

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and are eager to make a difference in the lives of individuals seeking assistance with their health care needs? If so, we invite you to join the Aetna Answer Team at blithequark as a Customer Service Consultant. In this vital role, you will serve as a key point of contact within a client-facing team, responding to a variety of client service requests and issues while delivering first-call resolution for 90-95% of inquiries.

About blithequark

At blithequark, we are dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a leading health care company, we are committed to delivering human-centric health care that meets the unique needs of our clients. Our team is passionate about providing high-quality service to clients, and we are seeking like-minded individuals to join our ranks.

Responsibilities

As a Customer Service Consultant on the Aetna Answer Team, you will be responsible for:

• Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.
• Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address complex issues.
• Demonstrating a strong client-facing orientation and exceptional customer service skills in all interactions with clients, ensuring a positive and personalized experience.
• Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.

Requirements

To be successful in this role, you will need:

• A High School Diploma or GED equivalent.
• Prior call center experience, with a proven track record of delivering exceptional customer service.
• Experience in process improvement and root-cause analysis methodologies, with a strong understanding of technical acumen.
• A strong client-facing orientation and exceptional customer service skills, with the ability to develop technical acumen.
• Demonstrated problem-solving skills, with the ability to address and resolve complex issues effectively.

Nice-to-Haves

While not required, the following skills and qualifications are highly desirable:

• Experience in health care or a related field.
• Knowledge of Aetna's products and services.
• Certification in customer service or a related field.
• Experience with process improvement and root-cause analysis methodologies.

Benefits

As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:

• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO).
• Paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Consultant, you will have access to a range of learning benefits, including:

• Ongoing training and development opportunities.
• Mentorship programs.
• Career advancement opportunities.
• A supportive and collaborative work environment.

Work Environment and Company Culture

As a member of the Aetna Answer Team at blithequark, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional customer service. Our team is passionate about making a difference in the lives of individuals seeking assistance with their health care needs, and we are seeking like-minded individuals to join our ranks.

Compensation and Perks

As a valued member of the blithequark team, you will enjoy a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience.
• Overtime pay for hours worked beyond 40 hours per week.
• Bonuses for meeting or exceeding performance targets.
• A comprehensive benefits package, including medical, dental, and vision insurance.

How to Apply

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Consultant position on the Aetna Answer Team at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job