Customer Experience Concierge, Centurion Lounge – Atlanta
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Experience Concierge in our Centurion Lounge in Atlanta. As a key member of our team, you will be responsible for providing unparalleled service to our premium Card Members, exceeding their expectations, and creating lifelong loyalty.
About blithequark
At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values are built on a powerful promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and belongs.
Join the blithequark Team
When you join blithequark, you become part of a unique and meaningful career journey that supports you personally and professionally. Our benefits, programs, and flexibility will help you grow and thrive, while our recognition and rewards will acknowledge your contributions, leadership, and impact. Together, we'll win as a team, striving to uphold our company values and make Membership come to life every day.
Job Description
As a Customer Experience Concierge in our Centurion Lounge, you will be the face of blithequark to our customers, acting as an ambassador of the brand. You will work as a cohesive team to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment.
Key Responsibilities:
* Welcome and provide access to our Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
Our Centurion Lounge operates from 5:30 AM – 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.
Qualifications:
A successful candidate will possess the following qualifications:
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays, is essential
- Light to moderate lifting may be required for certain job tasks
Salary and Benefits:
The expected hourly pay range for this job requisition is $20.00 to $22.12, plus bonus and benefits. Our benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Culture:
At blithequark, we prioritize our colleagues' holistic well-being, providing benefits and programs that support their physical, financial, and mental health. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
Equal Opportunity Employer:
blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
How to Apply:
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and submit your application. Apply Now! We look forward to welcoming you to the blithequark team! Apply for this job