Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)
Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a national leader in providing high-quality medical products and services to patients across the country. As an Experienced Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the best possible care and support. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you have a strong customer service background, excellent communication skills, and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
Job Information
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Pay:
$16 per hour, with a Quarterly Bonus opportunity
100% Remote Work:
Work from home day one of employment, with the flexibility to create a comfortable and productive workspace
Schedule:
Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
Location:
Must live in the US and live within 60 miles of any blithequark location
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through the On-line Pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
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Background Investigation:
Employment is contingent on a background investigation, which is a company-wide requirement
Drug Screen:
A drug screen may be required for this position, depending on the location and job requirements
Valid Driver's License:
A valid driver's license in the state of residence with a clean driving record may be required for this position, depending on the location and job requirements
Education and/or Experience
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
Skills, Knowledge, and Abilities
* Effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
blithequark Information
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Benefits:
401k, medical, dental, and vision, life insurance, disability, generous paid time off, paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement, and telephone reimbursement
Equal Opportunity Employer:
blithequark is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees.
Why Join blithequark?
At blithequark, we are committed to delivering exceptional patient care and providing outstanding customer service. We believe in creating a positive and supportive work environment that encourages our employees to grow and develop their skills. If you are passionate about delivering exceptional patient care and providing outstanding customer service, we invite you to join our team.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. Apply Now! Apply for this job