Customer Agent (Chat-Email-WFH)

Next training class is expected to start on Next Week and will be conducted remotely Monday-Friday, 8AM-5PM.Due to COVID-19, the safety of team members is our priority. The Chat/Email Customer Agent position is a work from home opportunity.*We will provide our Work from home agents High Speed Data Connection with a 1000 Mbps.***Work from home agents must have a quiet dedicated office space for working remotely.Appen USA is seeking Customer Care Specialists who are enthusiastic in interacting with customers through online platforms such as social media, email and live chat. As a Customer Care Specialist, you will be at the heart of our business, where you act as a professional resource for our valued customers. Customer Care Specialists within the Online Customer Support Team balance both online and phone interactions based on the business needs.We ask our teams to provide a consultative approach to educate customers about the features and benefits of our products and services. The ability to utilize open-end questions to troubleshoot technical equipment is key to providing customers with effective support in correcting issues that may arise. We encourage our teams to build trusted relationships with our customers by providing information and handling data entry accurately and timely. Our teams pride themselves in constant growth and education, so we are able to meet our customers’ needs in answering their inquiries.Performance goals and metrics help our teams stay accountable to achieve an improved customer experience. Performance goals must be met on a monthly basis to qualify for our work from home program. Strong written communication skills are required. Writing style will need to adhere to our company tone and brand standards, as all written communication is customer facing and at times visible on social media. We look for candidates who thrive in positive and innovative work cultures.Our company promises to deliver A Trusted and Valued Connection – Always. In this exciting position, you will have the opportunity to help us deliver on that promise directly.RequirementsH.S. Diploma or G.E.D.Previous Customer Service ExperiencePrevious Sales and/or Technical Experience is a plusWorking Knowledge of Zendesk or similar platformExcellent Communication Skills – Oral and WrittenProficient Grammar and Typing SkillsStrong Computer Skills to include Microsoft Office Programs and OutlookWillingness to work as part of a teamAbility to multitask in a fast-paced environment while adapting changesAbility to meet set performance metrics and goalsAbility to exercise good judgement