Experienced Customer Service & Sales Representative – E-commerce and Industrial Supply Expert

At blithequark, we're a family-owned, third-generation industrial supply company that has been serving our clients for over four decades. Founded in 1976, our commitment to delivering exceptional customer service and providing top-notch products has earned us a reputation as a trusted partner in the industry. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to grow and thrive!

Job Summary:

As a Customer Service & Sales Representative at blithequark, you'll play a vital role in ensuring customer satisfaction and maintaining a positive relationship with our clients. You'll be the face of our company, providing exceptional service and support to our customers through phone, email, and in-person interactions. Your expertise in e-commerce and industrial supply will enable you to effectively communicate with customers, vendors, and internal teams to resolve issues, answer questions, and drive sales.

Key Responsibilities:

* Manage and assign emails, ensuring timely and efficient responses to customer inquiries

• Process invoices from suppliers, delivering customer invoices and receiving payments in a timely manner
• Enter tracking numbers into our ERP and e-commerce websites, ensuring accurate and up-to-date information
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers on ship dates
• Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices and resolving any discrepancies
• Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlines

Essential Qualifications:

* 3+ years of experience in e-commerce, customer support, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal teams
• Highly detail-oriented, with a proactive work ethic and strong communication skills
• High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Friendly and patient demeanor in a fast-paced environment, with the ability to work effectively under pressure
• Proficient in Microsoft Office, with experience in e-commerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in a similar role at a family-owned or industrial supply company

• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment
• Certification in customer service or sales

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Proficient in Microsoft Office and e-commerce software
• Experience with ERP systems and e-commerce websites
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service & Sales Representative, you'll have the opportunity to:

• Develop your expertise in e-commerce and industrial supply
• Learn from experienced colleagues and industry leaders
• Participate in ongoing training and development programs
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture:

At blithequark, we're proud of our family-owned heritage and commitment to delivering exceptional customer service. Our company culture is built on the values of:

• Respect: We treat our customers, vendors, and colleagues with respect and dignity.
• Integrity: We operate with honesty, transparency, and integrity in all our interactions.
• Excellence: We strive for excellence in everything we do, from our products to our customer service.
• Teamwork: We work together as a team to achieve our goals and support each other in our roles.

Compensation, Perks, and Benefits:

We offer a competitive salary of $22-$24 per hour, plus:

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home options
• Equipment provided

How to Apply:

If you're a motivated and customer-focused individual with a passion for e-commerce and industrial supply, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our careers page at [insert link]. We can't wait to hear from you!

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job