Banner Health Senior ROI Technician Remote in Mississippi, Mississippi

Primary City/State: Arizona, Arizona Department Name: HIMS BUMG Release of Info Work Shift: Day Job Category: Revenue Cycle Primary Location Salary Range: $18.69 – $28.03 / hour, based on education & experience In accordance with State Pay Transparency Rules. Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. This ROI Request of Information Department ” CROI” is a mecca of excitement, with no day the same as the last. We embrace new challenges and technologies to be leaders in the industry. We are proud of our dedication to patients and the services we provide. There are 26 members on our team currently and we continue to grow. All members report directly to one leader, and our new director if needed. Three other Associate Director’s work together to keep CROI running like a well-oiled machine. Within our team we have specialized groups broken down by request type that each have a “lead” ex portals team, audits team, patient team & nonbillable team. You will be part of a growing department and organization that invests in its people. There is always room to grow and a management team that supports our people to reach their career aspirations, whatever that may be. As a Senior ROI (Release of Information) Technician HIMS you will be responsible for compiling, processing, maintaining, and confirming the proper release of patients’ medical records. You provide support to Document Imaging for the day shift, to maintain continuity of care and integrity of patient health records. HIMS Technicians will ensure all regulatory requirements of Banner are followed, as well as reconcile medical record activity, maintain records in centralized locations, retrieve charts, and scan, index, and validate records. Productivity standards will be measured roughly 90 days after start date to allow time for training- standards depend on request type/ team assignment. Bring your 3 or more years of related work experience in medical records with one year of release of information experience​, your attention to detail, and technical skills to a rewarding career at Banner! This is 100% remote position if you live in one of the following Banner states only: AK, AR, AZ , CA , CO , FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV , NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position coordinates and processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines for the Banner Health system (hospitals, clinics, urgent care facilities).. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions. CORE FUNCTIONS

• Conducts routine, complex, high volume releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to ROI techs and is knowledgeable with applicable federal and state regulations and Banner Health policies related to release of health information and HIPAA. Prepares certified copies of records for patient as requested for external reviewers and legal proceedings.
• Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.
• Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.
• Assist with the orientation, training, and re-education of ROI staff. Promotes communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, providers, and other internal customers.
• Provide customer service and assistance related to ROI departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.
• Works independently under limited supervision, provides leadership and expertise to a work team. Solves problems using defined procedures and a learned expertise in release of information processes in regards to HIPAA, regulatory, state and all Federal guidelines (i.e. OCR). Holds system wide scope of hospital, clinic and urgent care facility releases. Pays close attention to detail when processing requests. Must follow Banner Health policies, procedures and guidelines in releasing information according to federal, state, and regulatory guidelines across multiple states. Determines appropriate payment for each request and follows all Federal guidelines (i.e. OCR).Prepares certified copies of records for audits and legal proceedings. Internal customers are company leadership, ancillary departments, physicians, patient financial services, and nursing. External customers are attorneys, insurance payers, state regulatory board, medical examiner, and patient/patient representative.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. MINIMUM QUALIFICATIONS Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and in information systems and one year release of information experience. Must demonstrate a thorough knowledge of health information management practices and principles and have a working knowledge of medical terminology as normally acquired over 3 or more years of related work experience in medical records with one year of release of information experience. Is experienced in coordinating work functions of groups of individuals is preferred. Ability to organize workload to meet deadlines, and maintain confidentiality of all work information. Must be able to exercise independent judgment, prioritize multiple tasks, and have excellent problem solving skills. Strong verbal, written communication, leadership and interpersonal skills are required. Requires strong technical skills in the use of Windows software applications, specialized equipment and multiple databases. Must have strong organizational skills, good customer service and interpersonal skills. Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as multiple EHR applications utilized by the Release of Information department. PREFERRED QUALIFICATIONS Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. Experience coordinating work functions of groups of individuals is preferred. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or experience preferred. Additional related education and/or experience preferred. Anticipated Closing Window (actual close date may be sooner): 2024-05-04 EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability Apply tot his job Apply To this Job