Senior Manager, Sales Learning Consultant, FI, CMS, and EMF North America
About the position The Senior Manager, Sales Learning Consultant, North America will be a key member of Visa University (VU) Global Learning Delivery organization in North America, reporting to the Head of Learning, North America. This role is designed to act as a performance consultant with deep experience across the areas of Stakeholder Management, Consulting Execution, and Facilitation/Vendor Management. This role will be servicing the North America Commercial Money Movement Solutions (CMS), Financial Institutions (FI) and the Enablers, Merchants (EMF), and FinTechs businesses and will support the deployment of our IDDEA Sales Methodology and all its components. The ideal candidate is professionally mature, intellectually curious, and passionate about driving commercial methodologies, and leveraging technology/AI to foster innovative learning experiences. They also have experience with the sales life cycle and consultative selling. Familiarity with the payments industry and FinTechs is a plus.
Responsibilities
- Serve as a GTM enablement business partner for NA Financial Institutions, Enablers, Merchants, & FinTech stakeholders.
- Collaborate with Visa People Teams to identify learning gaps and create strategic learning plans/roadmaps.
- Provide NA regional insights and feedback to Visa University Global Commercial teams.
- Influence and collaborate with senior cross-functional stakeholders to build a coalition of executive sponsors.
- Partner across Visa University's Performance Consulting Guild to share best practices.
- Develop strong business acumen to understand organizational goals and their impact on the learning environment.
- Leverage Sales/industry insights to identify critical performance gaps.
- Demonstrate mastery of adult learning principles and the ADDIE model.
- Market North America regional and VU global solutions to drive awareness and influence consumption.
- Identify and measure performance metrics to drive continuous improvement.
- Champion change management efforts and secure alignment from stakeholders.
- Serve as a Master Trainer in NA responsible for collecting feedback on Sales content.
- Deliver content in an engaging way and foster a culture of learning.
- Deploy and manage sales initiatives in the region.
- Oversee all aspects of regional vendor management.
Requirements
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree.
- Deep consulting experience in client-facing roles with increasing responsibility in Sales or Sales training/enablement.
- Exhibits emotional intelligence, resilience, and sound judgement in a professional environment.
- Experience delivering training or facilitating functional learning programs to senior business partners.
- Demonstrated ability to collaborate and consult cross-functionally with senior leaders.
- Ability to illustrate program plans and impact using PowerPoint and other Microsoft Applications.
- Outstanding communication skills, both written and verbal.
- Outstanding organizational skills: detail oriented with strong planning skills.
- Effective track record of using metrics and analytics to drive decision making.
- Ability to comprehend and translate complex technical concepts for non-industry audiences.
Nice-to-haves
- Masters degree in Instructional Systems, Org Development or related field.
- Experience as a consultant within a professional services environment.
- Experience leading/coaching a Sales and/or client-facing team.
- Experience developing sales enablement strategies around solution selling.
- Use of a CRM and knowledge of sales metrics and targets.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
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