Director Of Firm Operations

Onsite The Opportunity Are you a natural leader who thrives on building efficient systems, leading teams, and turning vision into action? Do you have a strong operations or legal management background and a passion for team development, accountability, and structure? If so, this could be your career-defining opportunity. Sussman Law Firm, PLLC, a fast-growing, mission-driven family and immigration law firm based in Charlotte, NC, is looking for a Director of Firm Operations to lead our business-side functions and help us scale with excellence. We’re not your typical law firm. We’re building something extraordinary, and we want a leader who is excited to help us grow, improve, and leave a lasting impact on our team and clients. Compensation: $80,500 - $92,000 yearly Responsibilities: What You’ll Do

• Lead, supervise, and train department heads (office management, intake, client relations, billing, HR, and more)
• Design and implement operational systems, improve workflows, and oversee non-legal functions
• Influence the strategy, drive accountability, optimize performance, and ensure smooth execution
• Collaborate closely with our fractional CEO, COO, and CFO, a highly experienced executive team, to align firm operations with strategic goals, manage KPIs, and manage budgeting, forecasting, and performance improvements
• Partner with legal leadership to ensure billable requirements, capacity, and people plan align with SKUs

What Success Looks Like

• The firm runs smoothly and efficiently, with strong systems, steady communication, and a culture of accountability
• Staff are clear on expectations, supported, and aligned with firm goals
• KPIs and financial targets are tracked, met, and exceeded
• Processes are documented, followed, and continuously improved

Bonus Points If You Have:

• Experience managing cross-functional teams and department leads
• Familiarity with legal platforms: Basecamp, Lawmatics, PracticePanther, Box, etc.
• A background in HR, finance, or marketing
• Experience working alongside founders or managing attorneys

Qualifications: The Ideal Candidate We care about education, skills, and experience, but we care just as much about your behaviors, mindset, and leadership style. Required Qualifications:

• Bachelor’s degree in Business Administration, Legal Studies, Management, HR, Finance, or related field OR 7+ years of equivalent experience in a law firm or professional services operations in lieu of education
• At least 5 years of management experience, including oversight of teams of 10+ people
• Prior legal or law firm operations experience is strongly preferred, and nearly required. If you don’t have it, you must be willing to get up to speed quickly. You will be expected to lead with knowledge and confidence

Preferred Qualifications:

• Master’s degree (MBA, MPA, or related)

Key Attributes:

• Not just adapt to change, lead it, drive it, and thrive in it
• Excellent communication and leadership skills
• Solution-focused and proactive mindset
• High energy and strong ownership mentality
• Deep appreciation for a healthy company culture
• Keen conflict resolution skills (not conflict avoidance)

About Company

Our Culture

At Sussman Law Firm, our mission is to create a workplace where people feel empowered to make a difference every single day for clients and for each other. We foster a culture that promotes ownership, innovation, and inclusion. No matter your education or background, you’ll be valued, respected, and encouraged to grow here. Compensation & Benefits This is a management-level position with a compensation plan that includes a competitive salary, benefits, and performance-based incentives tied to clearly defined and tracked KPIs.

• Competitive Salary
• Performance-Based Bonus
• 401(k) Match
• Medical, Dental, Vision, Life & Long-Term Disability Insurance
• Mental Wellness & Sick Time Off
• Maternity & Paternity Leave
• Bereavement Leave
• Jury Duty and Voting Time Off
• Paid Time Off (PTO)
• Unlimited Paid Time Off (if applicable)
• Paid Holidays
• Work From Home Days
• Retreats
• Fun Employee Events
• Business Casual Days
• Ongoing Professional Development

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