[Remote] Market President, Customer Success (Healthcare)

Note: The job is a remote job and is open to candidates in USA. Innovaccer is seeking a proven healthcare leader to serve as Market President, acting as the senior face of the company to provider clients. The role involves engaging with health system C-suites, leading a team of Customer Success Leaders, and ensuring the delivery of measurable outcomes across strategic accounts.

Responsibilities

• Serve as trusted partner to health system executives; translate Innovaccer's platform and solutions into boardroom language tied to financial and clinical outcomes
• Own a portfolio of strategic accounts and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT targets
• Develop and mentor Customer Success Leaders to drive account growth and retention; act as a hands-on coach who models how to engage the C-suite, manage accounts, and deliver value
• Ensure seamless execution of commitments, partnering closely with delivery, product, and engineering teams; hold internal teams accountable for client outcomes
• Partner with Sales, Product, Marketing, and Technical teams across global operations to align strategies, manage client expectations, and deliver a unified customer experience
• Navigate complex internal and client environments, aligning cross-functional resources (direct and indirect) to deliver results
• Consistently present in client organizations, understanding operational challenges, and identifying opportunities for expanded impact
• Drive multi-domain adoption by positioning Innovaccer as a strategic partner, not a tech vendor; ensure clients realize measurable ROI and advocate for further expansion
• Follow and continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes

Skills

• 20+ years of experience in healthcare provider services, with 7-10+ years in customer success or account leadership roles serving large, complex health systems
• Existing executive-level relationships with provider CFOs, CIOs, and COOs that can be leveraged for immediate impact
• Strong credibility with the CFO — able to have boardroom-level financial discussions and demonstrate measurable ROI
• Proven track record of owning and delivering on CARR, ARR, churn, NPS, and CSAT in customer success or account leadership roles
• Experience leading and developing senior Customer Success Leaders; able to coach but also roll up sleeves to demonstrate best practices in client management
• Deep understanding of provider workflows, value-based care, revenue cycle, and patient access
• Exceptional communication and executive presence; able to translate technology into boardroom business impact
• Strong collaborator with global internal teams across Sales, Product, Marketing, and Technical functions
• Ability to manage through influence across matrixed teams and functions
• Great to have: experience as a former CFO or COO at a large health system; must have clear experience in former roles serving health systems and knowing how to partner effectively
• MBA, MHA, or equivalent advanced degree preferred

Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies to support you during life's most important moments
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won't go unnoticed
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance

Company Overview

• Innovaccer provides an AI cloud platform for healthcare data management and analytics. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.innovaccer.com.

Company H1B Sponsorship

• Innovaccer has a track record of offering H1B sponsorships, with 27 in 2025, 11 in 2024, 7 in 2023, 33 in 2022, 25 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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