Contact Center Sales Inbound/Outbound II- 100% Remote- USA- Immediate Hiring
Contact Center Sales Inbound/Outbound II
Job Description
We are seeking dedicated phone agents to manage outbound prospective customer leads through our dialer system. The primary role is to screen prospective customers interested in speaking with a licensed agent to review an existing quote or to provide a new quote. Agents will perform warm transfers of interested customers to our licensed agents. We will monitor transfer rates and bind rates to ensure quality screening and transferred leads. Responsibilities + Handle outbound prospective customer leads using the dialer system. + Screen prospective customers for interest in speaking with licensed agents. + Perform warm transfers of interested customers to licensed agents. + Monitor transfer rates and bind rates to maintain quality screening and transferred leads. Essential Skills + Excellent written and interpersonal communication skills. + Time management skills. + Experience in customer service and/or sales phone roles. + Satisfactory computer and typing skills. + 1-2 years of experience in call center (outbound is a plus). + HS Diploma. Additional Skills & Qualifications + Insurance experience is a plus. + Positive attitude and willingness to help peers. + Good communication skills.
Work Environment
This position is fully remote, requiring agents to have an appropriate workspace free of distractions. The schedule is Monday to Friday, from 10:00 AM to 6:30 PM EST, with a 40-hour work week. Attendance is critical, and agents must not miss more than 12 hours per month due to absences. Technological requirements include a PC with Windows 11, hardwired internet with a minimum upload speed of 100MBPS, mouse, keyboard, and headset. A second screen is strongly encouraged. Job Type & Location This is a Contract position based out of Saddle Brook, NJ. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 23, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options. Apply tot his job Apply To this Job