Order Process Management Specialist - Hybrid - Bohemia, NY or Marlborough, MA

About the position In the Customer Service Specialist (OPM II) role, you will provide the sales team with administrative support, enhance the efficiency of the sales process between the organization and its customers, and interact with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders, and communicating with customers and internal departments to ensure the correct processing of client orders and on-time delivery. Remote work! A hybrid flexible work-from-home schedule is available!

Responsibilities

• Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements, and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with the finance department
• Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update the key products' end-user list
• Manage requests for technical documentation and quotations for customers
• Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g., customer complaints on loss delays

Requirements

• Associate's degree in business administration or related field
• 2+ years of work experience in customer service or an order processing department
• 2+ years of work experience in a product and service portfolio environment
• Proven software skills, e.g., Microsoft Office, SAP, and any field management software

Nice-to-haves

• Solid understanding of early-stage drug development and more specifically, experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Identification with our core values: Sustainability, Openness, Enjoyment

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Weing Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as 'Coaching', 'Agile Working' and a 'Businesswomen's Network'
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

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