Experienced Strategic Customer Development Manager for Business Cards & Payments – Drive Growth and Customer Satisfaction at blithequark

Are you a seasoned professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Strategic Customer Development Manager for Business Cards & Payments. In this exciting role, you will play a critical part in deepening our relationships with clients, identifying new opportunities for growth, and delivering exceptional customer experiences.

About blithequark

At blithequark, we think big and do big things. We are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations, and delivers great customer experiences. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we are looking for a talented individual to help us drive its success.

Job Summary

As an Experienced Strategic Customer Development Manager for Business Cards & Payments, you will be responsible for managing a portfolio of clients, analyzing their business spend, and identifying opportunities to leverage our Commercial or Small Business Cards. You will build strong relationships with clients, understand their needs and behavior, and provide solutions to resolve issues and improve their experience. You will also partner with key executives, AP managers, and internal stakeholders to create long-term, meaningful relationships and drive growth.

Responsibilities

* Manage a portfolio of clients with a focus on retention, growth, and risk management

• Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
• Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs

Competencies

* Demonstrate abilities to build relationships and influence at a wide range of levels

• Strong verbal and written communication skills, both in person and over the phone
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to blithequark's solutions
• Design and implement plans in partnership with the client's AP and internal blithequark partners to ensure the company meets their expected return with our card programs
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
• Work independently and seek out feedback and data to reflect on and improve own performance
• Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Basic Qualifications

* At least 5 years of experience in a Business Client-facing role

Preferred Qualifications

* Bachelor's Degree

• At least 7 years of experience in a Business Client-facing role
• At least 2 years of experience supporting business credit card products

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our differences are what make us stronger, and we strive to create an environment where everyone can thrive.

How to Apply

If you are a motivated and results-driven individual with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job