Virtual Bilingual Customer Service Advisor – Healthcare Industry Expertise

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you possess excellent communication skills and a strong ability to work in a fast-paced environment? If so, we invite you to join blithequark, a leading provider of healthcare services, as a Virtual Bilingual Customer Service Advisor in Overland Park, Kansas.

About blithequark

blithequark is a dynamic organization that values the well-being of our patients, colleagues, and communities. As a Virtual Bilingual Customer Service Advisor, you will be part of a team that is dedicated to delivering exceptional patient care and experiences. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that is inclusive, supportive, and empowering.

Benefits of Working at blithequark

At blithequark, we offer a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off blithequark stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Job Summary and Qualifications

As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures.

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances.
• Document patient inquiry and actions taken into the appropriate systems.
• Update or add insurance information and/or patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
• Follow all blithequark Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
• Maintain working knowledge of workflow, systems, and tools used in the department.

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role.

• Previous call center experience preferably in a healthcare environment preferred.
• Bilingual Spanish is required.
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted.)

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and development. As a Virtual Bilingual Customer Service Advisor, you will have the opportunity to:

• Work from home with a flexible schedule.
• Develop your skills and expertise in customer service, healthcare, and revenue cycle management.
• Collaborate with a team of dedicated professionals who share your passion for delivering exceptional patient experiences.
• Participate in ongoing training and development programs to enhance your knowledge and skills.
• Enjoy a comprehensive benefits package that supports your health, life, career, and retirement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. Please submit your application through our website, and we will promptly review your qualifications. Highly qualified candidates will be contacted for interviews.

Equal Opportunity Employer

blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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