Experienced Small Business Customer Service Representative (Remote) – Deliver Exceptional Support to blithequark Customers

Are you passionate about delivering exceptional customer experiences and providing top-notch support to small business owners? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Small Business Customer Service Representative (Remote). As a key member of our team, you will play a vital role in helping small business owners navigate our products and services, providing them with the support and guidance they need to succeed.

About blithequark

blithequark is a leading financial technology company that provides online financial services through our AI and machine learning-powered platform. We serve non-prime consumers and businesses alike, offering world-class technology and services to traditional banks. Our mission is to create accessible credit for millions, and we're committed to making blithequark an awesome place to work. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best.

The Role

As an Experienced Small Business Customer Service Representative (Remote), you will be responsible for providing superior customer service and a positive experience to our customers. You will become an expert in our two small business lending brands, each with their own unique offerings and customer requirements, through our comprehensive 4-week training program. After completing training, you will primarily be responsible for:

• Responding to incoming customer calls, addressing their questions and providing service
• Managing and responding to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Delivering high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Upholding exceptional customer service standards through articulate and effective verbal and written communication
• Keeping customer accounts meticulously updated with accurate information

Requirements

To succeed in this role, you will need:

• Experience in a call center setting (preferred)
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., business, communications, or customer service) preferred

• 1-2 years of experience in a customer-facing role, preferably in a call center or customer service environment
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proficiency in Microsoft Office, including Word, Excel, and Outlook

Preferred Qualifications

* Experience with CRM systems, such as Salesforce or Zendesk

• Knowledge of financial services, including lending and credit products
• Experience working with small business owners or entrepreneurs
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management
• Strong problem-solving and analytical skills, with the ability to resolve customer issues and concerns
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As an Experienced Small Business Customer Service Representative (Remote), you will have access to:

• Comprehensive training programs, including our 4-week training program for new hires
• Ongoing coaching and feedback from experienced colleagues and management
• Opportunities for career advancement and professional growth within the company
• Access to industry-leading tools and technologies, including our AI and machine learning-powered platform
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. Our company culture is built on the following values:

• Listening to our customers and understanding their needs
• Challenging assumptions and thinking big
• Setting high expectations and striving for excellence
• Hiring and developing the best talent
• Maintaining an environment of inclusion and culture where our employees can thrive

Compensation, Perks, and Benefits

As an Experienced Small Business Customer Service Representative (Remote), you will be eligible for:

• Competitive hourly rate of $17.50, with additional compensation for performance-based bonuses
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and a Roth option
• Paid time off (PTO) and paid holidays
• Sabbatical program and summer hours for eligible roles
• Paid parental leave
• DEI groups and employee recognition and rewards program
• Charitable matching and a paid volunteer day

How to Apply

If you're passionate about delivering exceptional customer experiences and providing top-notch support to small business owners, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming for all employees, and we strive to maintain an environment of inclusion and culture where our employees can thrive.

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