Experienced Healthcare Customer Service Representative – Delivering Exceptional Patient Experience

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark family as a Healthcare Customer Service Representative. At blithequark, we're dedicated to making a positive impact on people's lives, and we're looking for fearless individuals like you to help us achieve our mission.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.

Benefits of Working with blithequark

At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and advance your career
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your physical and mental well-being

TP and You

As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!

Your Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

We're Looking for Fearless People

We're looking for individuals who are inspired to deliver only the best in all that they do. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you'll need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is inclusive and diverse, where everyone feels welcome and valued.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We're committed to creating a workplace that is inclusive and diverse, where everyone feels welcome and valued.

Apply Today!

If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you. Apply now to join the blithequark family as a Healthcare Customer Service Representative. [Apply to this job](https://dejobs.org/iowa-usa/healthcare-customer-service-representative/8A3920F52EDF4155814F0F37441AE413/job/?vs=28&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply to this Job](https://dejobs.org/iowa-usa/healthcare-customer-service-representative/8A3920F52EDF4155814F0F37441AE413/job/?vs=28&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job