Product Operations Manager, Launch Readiness

About the position We're hiring a Product Operations Manager - Launch Readiness to own and continuously improve how Anthropic launches products. This is a product-wide, horizontal role that will establish the operating system for all customer-facing launches across our portfolio. Launching at Anthropic is uniquely dynamic. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code). This role will coordinate launches across Product teams and critical partners including Security, Legal, GTM, Finance, DevRel, and Safety. You'll establish common language, document repeatable launch motions, and build an AI-native toolkit that makes excellent launches feel effortless. You treat launch readiness as a product. You're obsessed with making the "happy path" so helpful that teams obviously want to follow it. You build systems that accelerate product velocity, never gate it. You treat launch readiness as a product. You're obsessed with making the "happy path" so helpful that teams obviously want to follow it. You build systems that accelerate product velocity, not gate it. You think like a product manager, not a compliance officer. Your work will directly impact every customer-facing launch at Anthropic, making them faster, safer, and better coordinated.ct manager, not a compliance officer. Your work will directly impact every customer-facing launch at Anthropic, making them faster, safer, and more coordinated.

Responsibilities

• Own our launch calendar as the source of truth for all customer-facing launches. Create visibility and predictability across Product and XFN teams.
• Build workflows that reinforce our central system of record without becoming a documentation tax. Integrate with team operating rhythms and obsess over the user experience of our internal tools.
• Document and iterate on "happy path" launch processes across the launch lifecycle.
• Establish common language and conventions that work across diverse launch types.
• Partner with Security, Legal, GTM, Finance, DevRel, and other XFN teams to define clear engagement models. These "APIs between teams" make coordination seamless and reliable.
• Enable the right teams to engage with the right projects at the right time.
• Create a federated operating model that gives teams autonomy while maintaining common standards.
• Build Claude-powered assistants and automation to streamline launch workflows.
• Experiment with ambient intelligence to pull information from across the org.
• Automate intake workflows, documentation generation, and status tracking. Partner with Engineering on tooling strategy and integrations.
• Define and track success metrics for Define and track success metrics for launch excellence to identify bottlenecks through data and feedback.launch excellence in order to identify bottlenecks through data and feedback.
• Run post-launch retros and feed learnings back into process improvements. Scale best practices across teams through documentation and education.

Requirements

• 7+ years in product operations, program management, launch management, or related operational roles in fast-paced tech companies.
• Have experience in hyperscale companies Have experience in hypergrowth companies navigating rapid scaling and creating process that accelerates teams without slowing them down.navigating rapid growth creating common process that accelerates teams and never slows them down.Are quick to experiment with AI to streamline business processes and see optimization opportunities everywhere.
• Excel at building strong relationships with technical and non-technical stakeholders.
• Are quick to experiment with AI to streamline business processes and see opportunities everywhere for further optimization.
• Have experience managing launch motions across diverse technical surfaces (API, web apps, desktop/mobile) for high visibility launches.
• Are comfortable with ambiguity and can create structure where none exists.
• You're service-oriented and obsessed with making it easy for others to do great work.
• We require at least a Bachelor's degree in a related field or equivalent experience.

Nice-to-haves

• Building AI-native workflows and pushing the boundaries of automation.
• Product Management and/or Product Marketing
• You treat process as a product with users, metrics, and continuous iteration.
• Track record of building and scaling operations teams

Benefits

• competitive compensation and benefits
• optional equity donation matching
• generous vacation and parental leave
• flexible working hours
• a lovely office space in which to collaborate with colleagues

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