Experienced Full Stack Chat Support Associate – West Coast Hours

Join our vibrant team at blithequark, a rapidly growing company revolutionizing the $50B+ animal health industry. We're on a mission to modernize the way veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals across all 50 states. As a key member of our support team, you'll play a pivotal role in driving solutions to enhance the experience for every user leveraging our platform for their supply ordering needs.

About blithequark

At blithequark, we're a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about creating a work environment that fosters collaboration, innovation, and growth. Our team is comprised of exceptional individuals who share a common goal: to transform the animal health industry. We're committed to providing a comprehensive benefits package, opportunities for career growth, and a positive work-life balance.

Job Summary

We're seeking an experienced Full Stack Chat Support Associate to join our team. As a key member of our support team, you'll be responsible for solving complex support inquiries that involve software bugs or data issues. You'll work collaboratively with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Your exceptional communication skills, technical expertise, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team.

Key Responsibilities

* Support existing blithequark users by responding to user inquiries via our ticketing software

• Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering
• Investigate the source of any data issues and either resolve the issue or submit a data engineering ticket
• Respond to clinics once the issue has been resolved, or submit additional information for investigation
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, technical facing work experience

• 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in ticket support
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Preferred Qualifications

* Knowledge of intercom and/or experience with other chat platforms

• Experience working in a fast-paced, team environment
• Strong problem-solving skills and ability to think critically
• Ability to work independently and as part of a team
• Strong analytical and technical skills

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $65,000 + bonus + equity + benefits. This salary range is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Benefits Package

In addition to base compensation, blithequark offers a comprehensive benefits package. This includes medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events.

Career Growth Opportunities

At blithequark, we're committed to providing opportunities for career growth and development. Our team is comprised of exceptional individuals who share a common goal: to transform the animal health industry. We offer training and development programs, mentorship opportunities, and a positive work environment that fosters collaboration, innovation, and growth.

Work Environment and Company Culture

Our team is passionate about creating a work environment that fosters collaboration, innovation, and growth. We're committed to providing a comprehensive benefits package, opportunities for career growth, and a positive work-life balance. Our company culture is built on a foundation of trust, respect, and open communication.

How to Apply

If you're a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our careers page. We're an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Important Notice

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