Experienced Customer Support Representative – Call Center Operations at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a valued member of our team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met with compassion, empathy, and expertise. If you're passionate about delivering outstanding service and have a knack for problem-solving, we invite you to join our dynamic team as an Experienced Customer Support Representative – Call Center Operations.
About arenaflex
arenaflex is a leading healthcare organization committed to providing innovative solutions that improve patient outcomes. With a strong presence in Illinois, USA, we're dedicated to delivering exceptional care and service to our customers. Our team is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join our mission.
Job Summary
As an Experienced Customer Support Representative – Call Center Operations, you'll be responsible for providing exceptional customer service to our patients, handling high-volume calls, and resolving complex issues in a timely and professional manner. You'll work closely with our team to ensure seamless communication, accurate data entry, and efficient problem-solving. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Utilize arenaflex's remedy information section strategies and rules to process new patient enrollment by entering information into the proper system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients as necessary.
- Resolve external exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual account requirements.
- Make phone calls to guarantors and others to obtain information, gain approval, or otherwise resolve external exceptions.
- Provide support to pharmacists, both in-office and at other locations, and recognize and escalate issues to senior-level staff as needed.
- Obtain active professional licensure or certification within the first 90 days and maintain an active professional license or certification.
Essential Capabilities
* Essential level computer skills, including: + Starting and shutting down the computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online
- Essential web browser skills, including:
+ Opening a program + Writing in URLs in the correct field + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online
- Moderate level keyboarding skills (at least 25 WPM), including typing by memory and organizing documents
- Ability to communicate effectively in writing and verbally
Preferred Capabilities
* Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
- Intermediate to advanced level keyboarding skills (at least 35 WPM), including typing by memory and designing documents
- Familiarity with Spanish and English
What We Offer
* Competitive hourly rate of $26/hour
- Full-time employment with a regular 8-hour work schedule
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job