Training & Development Specialist Health Center Associate - NE

About the position Under the supervision of the Training and Development Manager, the Training and Development Specialist advances quality reproductive and sexual health care and exceptional patient experience by developing and delivering effective trainings and resources for new and established health center staff at PPNCS. Core roles and responsibilities include onboarding health center staff, participating in collaborative partnerships, education, and competency management, as well as administrative duties. This position specializes in training and onboarding all front desk and non-certified/non-licensed back-office staff (HCA Is, HCA IIs, and MAs) as assigned at Planned Parenthood. Training and Development Specialists are advocates in implementing our mission of 'Advancing and protecting sexual and reproductive healthcare for all'. They may perform other related duties as assigned.

Responsibilities

• Prepares for and trains newly hired health center associates in Family Planning and Abortion Care as assigned.
• Responsible for evaluating the effectiveness of onboarding for health center associates.
• Works with organizational staff and leadership to understand and assess needs and develops appropriate interventions and materials.
• Designs and develops training materials that can be used to train, mentor and coach staff in performing their job functions.
• Develops, coordinates, implements, and evaluates training programs that support organizational needs that are aligned with the organization's strategic plan.
• Formulates and implements evaluation systems to ensure the accuracy, consistency, and quality of training being provided.
• Travels to any of the PPNCS locations to provide initial and ongoing on the job training and evaluation for staff.
• Role models, communicates, teaches, and celebrates Planned Parenthood's In This Together employee engagement and patient experience framework.
• Promotes standardization of evidence-based and/or best clinical practice.
• Coaches employees and/or works with site leadership to coach employees when they observe practices varying from standard.
• Supports health center leaders in the initial and ongoing evaluation of staff.
• Acts as a resource and support to PPNCS teams and employees in the provision of their job functions.
• Assists and prepares employees to be in alignment with and deliver consistent messages about PPNCS mission, strategic objectives, and values.
• Works a minimum of one health center shift at a PPNCS site monthly to maintain job proficiency.
• Maintains training records as well as checking and tracking competency forms.
• Coordinates training activities and all relevant information.
• Maintains all training materials.
• Other administrative duties as needed.

Requirements

• 1 year customer service experience.
• Current BLS (Basic Life Support) Certificate for healthcare providers.
• Experience effectively training and supporting new employees.
• Working knowledge of technology necessary to perform job function including Microsoft Word and PowerPoint.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers.
• NICE HEALTHCARE. A free, virtual primary care for entire household.
• HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network.
• Proximal Health - Helps members access high quality, cost-effective providers.
• Employee Assistance Program.
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account.
• Life Insurance.
• Eligibility for Federal Student Loan Forgiveness.
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred.
• 8 weeks Paid Parental Leave.
• Pet Insurance.
• Bereavement Leave.
• Earned Extended Leave.
• Free subscription to Headspace App.
• Time off to vote.
• Employee discounts for various services and products.

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