[Remote] Loan Coordinator

Note: The job is a remote job and is open to candidates in USA. Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process and ensuring clear communication and organization throughout.

Responsibilities

• Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text
• Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements
• Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process
• Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards
• Accurately issue compliance disclosures within required timelines
• Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience

Skills

• Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis
• Are highly detail-oriented and enjoy creating order from complexity
• Communicate clearly and comfortably with both clients and internal teams
• Prefer a task-driven, consistent workflow and aren't phased by repetition
• Adapt quickly when priorities shift and can stay focused under pressure
• Manage your time independently and stay productive in a remote setting
• Preferably have experience working with multiple loan products (FHA, Conventional, and USDA)

Benefits

• Health and dental coverage
• A wellness program
• 401(k) match
• PTO
• Paid holidays
• A monthly WFH reimbursement

Company Overview