[Remote] Record Retrieval Call Support (26599)
Note: The job is a remote job and is open to candidates in USA. ISG is a technology-driven company that provides national claim and litigation support to the insurance and legal communities. They are seeking a Record Retrieval Support to assist the Medical Records team with status inquiries and various communication tasks.
Responsibilities
- Assist the team with status inquiries to outstanding entities
- Mostly outbound phone calls
- Some faxing
- Emailing and mailing via USPS/UPS through our mailroom
- Adhere to direction provided by Team Lead
- Ability to adhere to multiple client protocols
- Entering accurate diary entries in the system for all events regarding workflow
- Responding to internal and external inquiries in a timely and appropriate manner
Skills
- Excellent written and verbal communication
- Strong work ethic
- Strong computer skills
- Effective organizational skills
- Ability to Multi-Task
- Detail-oriented
- Self-starter
- Ability to work independently in a remote setting
- Adhere to direction provided by Team Lead
- Ability to adhere to multiple client protocols
- Entering accurate diary entries in the system for all events regarding workflow
- Responding to internal and external inquiries in a timely and appropriate manner
- Computer skills: 3 years
- Knowledgeable of basic Microsoft Office Programs
- Record Retrieval: 1 year
- Microsoft Office: 1 year
Company Overview