[Remote] Program Advisor
Note: The job is a remote job and is open to candidates in USA. Teachers of Tomorrow is the leading national alternative certification program provider based in Houston, Texas. They are seeking a Program Advisor to coach and guide teacher applicants and interns through their alternative teaching certification program, providing mentorship and support to help them succeed.
Responsibilities
- Gain expertise about the certification/licensure programs, state requirements, and company policies and procedures
- Use this knowledge to engage with candidates to help them strategize and problem solve to move along within the program to complete their certification
- Engage and recognize incoming calls as priority tasks
- Manage volume of emails, inbound and outbound calls
- Will possibly assist state operations team with sales representation of the program in-person at job fair, marketing events and school district events
- Assist state operations team with building relationships with local districts
- Perform any other duties (administrative, clerical, events) as directed by the Manager, Customer Success Multiple States
- Act in accordance with Teachers of Tomorrow core values
- Perform other duties as needed
Skills
- Bachelor's degree from a leading university with academic excellence or commensurate experience in an educational or professional administrative capacity
- 1-2 years of customer service and/or sales experience
- Strong sales, relationship building, and leadership skills
- Superior customer service, attention to detail, problem solving and critical thinking skills
- Excellent written and verbal communication skills
- Demonstrated enthusiasm, initiative, teamwork, and professionalism
Benefits
- Medical, Dental, and Vision plans
- Employer paid STD and Basic Life/AD&D
- Voluntary buy up LTD, Life Insurance, Critical Illness, Accident, and additional wellness options
- 401k Plan with Company Safe Harbor Matching
- Flexible PTO Plan
- 12 paid holidays annually
- Personal and Professional Development
Company Overview