[Remote] Services Consultant

Note: The job is a remote job and is open to candidates in USA. Exabeam is a leader in intelligence and automation that powers security operations for the world’s smartest companies. As a Consultant, you will be responsible for working with clients to ensure their success with Exabeam’s security operations platform, guiding them through assessments and providing technical recommendations to maximize value from their solutions.

Responsibilities

• Guide clients through security operations maturity assessment and roadmap development; drive them to progress on that roadmap over the course of the engagement
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Provide clients with technical architecture recommendations for Exabeam solutions based on their identity and security needs
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Exabeam technologies
• Coordinate with other Exabeam teams – including Support, Engineering, Product Management, Training, and Sales teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Skills

• Must have a minimum of 1-3 years' enterprise customer-facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Experience with SIEM administration and analysis
• Experience configuring, tuning, and performing in-depth analysis in Security and Security-related tools
• Knowledgeable in security best practices including IAM, encryption, SSL certificates, system hardening, vulnerability management, etc
• Excellent troubleshooting skills
• Strong attention to detail
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Experience with Integration development and configuration
• Ability to manage proactive and reactive tasks effectively
• Proven track record in managing relationships with large enterprise clients
• Must be able to travel up to 25% of time
• Experience with Windows and Linux operating systems
• CISSP or equivalent certification
• Bachelor's Degree in Computer Science or equivalent experience
• Prior experience in highly regulated industry such as: banking, defense, energy, or healthcare
• Prior experience with securing cloud-based technologies

Benefits

• Extensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the future
• Generous 401(k) employer match to help you save for your future
• Paid Time off including “take what you need” flex time, volunteer day of service, your birthday, parental leave, holidays and more
• Widespread learning center for career planning and skill development to grow your career
• A culture of passionate, diverse, committed professional

Company Overview

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