[Remote] Bilingual Customer Service Representative (French/ English) - Remote within Canada

Note: The job is a remote job and is open to candidates in USA. CBRE is a global leader in commercial real estate services and investment. They are seeking a Bilingual Customer Service Representative to be the first point of contact for clients, helping to resolve inquiries and coordinate service requests while ensuring timely and effective support.

Responsibilities

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary
• Generate and follow up on service request work orders for completion
• Schedule meetings and coordinate logistics as needed
• Update multiple company systems, customer service databases, and spreadsheets
• Contact customers for updated information, as necessary
• Run and distribute various ad hoc reports for review
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge
• Suggest improvements to existing processes and solutions to improve the efficiency of the team
• Evaluate and select solutions from established options
• Impact through clearly defined duties, methods, and tasks are described in detail
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
• Deliver own output by following defined procedures and processes under close supervision

Skills

• A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States
• High School Diploma or GED with up to 2 years of job-related experience
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
• Strong organizational skills with an inquisitive mindset
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Benefits

• Group Retirement Program
• Medical, Dental and Vision coverage
• Life Insurance
• And more

Company Overview