[Remote] Account Coordinator
Note: The job is a remote job and is open to candidates in USA. GroundTruth is a media company that turns real-world behavior into marketing that delivers real business results. The Account Coordinator is primarily responsible for providing technical solutions for streamlining operations, managing mobile campaigns, and establishing successful relationships with customers.
Responsibilities
- Execute with input from Customer Success Managers and Team Leads
- Partner with peers to manage clients' backend requirements, grow business & overcome daily hurdles
- Communicate with customers (infrequently)
- Support the team while delivering upon tasks set by manager and senior staff
- Provide campaign support
- Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick
- Monitor hybrid campaigns and ensure 100% delivery
- Facilitate custom ad hoc requests
- Traffic/create new campaigns in GroundTruth’s platform “Ads Manager”
- Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
- Be the first point of partner contact for any technical guidance, campaign setup and training requests
- Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met
- Track and resolve Zendesk Requests
- Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues
- Gather all feedback from the client and relay it back to the Product and Technology teams
Skills
- 1 year of account management experience in Ad Tech / Digital advertising
- Meticulous attention to detail
- Winning attitude
- Ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick
- Monitor hybrid campaigns and ensure 100% delivery
- Facilitate custom ad hoc requests
- Traffic/create new campaigns in GroundTruth's platform 'Ads Manager'
- Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
- Be the first point of partner contact for any technical guidance, campaign setup and training requests
- Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met
- Track and resolve Zendesk Requests
- Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues
- Gather all feedback from the client and relay it back to the Product and Technology teams
- Trafficking experience
- Bachelor's degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role
- A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc
- Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
- Proficiency in Office Suite, Excel, PowerPoint or Keynote
Benefits
- Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role
- Flexible vacation
- Daily lunch credit when working in-office
- Fully stocked snacks and beverages
- 401(k) employer match
- Fully-paid medical premiums for employees
- Generous parental leave
- Active DEIB Committee with regular initiatives
- Inclusion Academy seminars
- Wellness and gym reimbursement
- Family and pet expense reimbursement
- Education and coaching reimbursement program
- Option for mobile phone reimbursement or separate company phone
- Equity analysis to ensure fair pay
Company Overview