[Remote] Strategic Accounts Software Support Specialist (Internal Candidates) Strategic Accounts Remote (United States)
Note: The job is a remote job and is open to candidates in USA. Campspot is a company dedicated to enhancing the camping experience for all. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.
Responsibilities
- Serve as a primary point of contact for our strategic customers
- Develop a deep understanding of each customer's business, goals, and challenges
- Build and maintain strong, long-lasting relationships with key stakeholders
- Manage and own a queue of strategic account support tickets
- Provide assistance for additional customer support requests as required
- Proactively address customer inquiries, issues, and concerns
- Collaborate with cross-functional teams to deliver exceptional service and support
- Provide exceptional customer service and work with a strong sense of urgency
Skills
- 1-2 years in a customer service, account management, or software support position
- Excellent written and verbal communication skills
- Patient and courteous demeanor when working with customers
- Availability to work the above-mentioned schedule
- Attention and obsession with detail and accuracy
- Effectively and efficiently solve problems ranging in difficulty
- Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
- Available to start immediately
- 3 years experience in customer service or related role
- Experience working in the recreation/hospitality/tourism industry
- Experience working with Software as a Service (SaaS)
- Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
- Medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible PTO
- Remote-first workplace
- Employee camping credit to encourage getting outdoors and experiencing our product!
Company Overview