Salesforce Administrator- Global
Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business. They are seeking a Global Salesforce Administrator to manage and optimize their Salesforce CRM platform, collaborating with various business teams to enhance processes and operational efficiency.
Responsibilities
- Administer Salesforce platform across multiple business teams with appropriate security and visibility controls
- Manage users, profiles, permission sets, and sharing rules across the global organization
- Configure and maintain standard and custom objects, fields, record types, and page layouts
- Design and implement automation using Salesforce Flow and other declarative tools
- Maintain and improve core Sales Cloud features including Accounts and Contacts architecture, Opportunities, and Forecasting tools
- Manage and optimize Salesforce Campaigns and Campaign Members to support sales, events, and marketing use cases
- Manage data integrity with regular audits, validation rules, deduplication and data quality initiatives
- Design and maintain complex Salesforce data models supporting enterprise-wide processes
- Support bulk data imports, exports, migrations, and cleansing activities
- Implement and maintain data governance policies and technical controls
- Monitor system health, storage limits, and API usage
- Implement and maintain platform governance standards, documentation, and technical controls
- Test and deploy configuration changes and manage Salesforce releases, features, and system updates
- Perform regular data backups, system audits, and identify opportunities for platform improvement
- Train regional and technical power users on new functionality and best practices
- Identify opportunities to reduce manual processes and improve operational efficiency
- Create custom reports and dashboards to help users and executives gain insights and make decisions from Salesforce data
Skills
- 3-5 years of experience as Salesforce Administrator with background on Sales Cloud
- Advanced experience with Salesforce admin tools: Object Manager, Flow Builder, Lightning App Builder, and User access management
- Strong understanding of Salesforce data model and relationships, metadata architecture, and customization approaches
- Experience installing and configuring managed packages in Sales Cloud (e.g. ZoomInfo, Cvent, Clay, Mailchimp, etc.)
- Knowledge of CRM concepts, marketing and sales processes (account, opportunity, attribution, forecasting)
- Demonstrated ability to create custom reports and dashboards
- Excellent communication and stakeholder management skills
- Administer Salesforce platform across multiple business teams with appropriate security and visibility controls
- Manage users, profiles, permission sets, and sharing rules across the global organization
- Configure and maintain standard and custom objects, fields, record types, and page layouts
- Design and implement automation using Salesforce Flow and other declarative tools
- Maintain and improve core Sales Cloud features including Accounts and Contacts architecture, Opportunities, and Forecasting tools
- Manage and optimize Salesforce Campaigns and Campaign Members to support sales, events, and marketing use cases
- Manage data integrity with regular audits, validation rules, deduplication and data quality initiatives
- Design and maintain complex Salesforce data models supporting enterprise-wide processes
- Support bulk data imports, exports, migrations, and cleansing activities
- Implement and maintain data governance policies and technical controls
- Monitor system health, storage limits, and API usage
- Implement and maintain platform governance standards, documentation, and technical controls
- Test and deploy configuration changes and manage Salesforce releases, features, and system updates
- Perform regular data backups, system audits, and identify opportunities for platform improvement
- Train regional and technical power users on new functionality and best practices
- Identify opportunities to reduce manual processes and improve operational efficiency
- Create custom reports and dashboards to help users and executives gain insights and make decisions from Salesforce data
- Experience with Salesforce customisation using Apex code and Lightning Web Components (LWC)
- Working knowledge of SOQL and SOSL for querying Salesforce data to support reporting, troubleshooting, and data analysis
- Basic knowledge of Salesforce APIs, webhooks, and integration patterns
- Experience with additional Salesforce products Service Cloud and/or Data Cloud
- Experience supporting sales teams and sales processes
Benefits
- 20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy
- Health, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA
- 401(k) plan
- Generous parental leave
- Dependent care, commuter, and cell phone benefits
- Tuition reimbursement program
- A commitment to an open, inclusive, and diverse work culture
Company Overview
- FORTUNE is a global media organization dedicated to helping its readers, viewers, and attendees succeed big in business through unrivaled access and best-in-class storytelling. It was founded in 1929, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is http://www.fortune.com.
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