Collections Customer Service Representative
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, providing customer-focused financing solutions. The Collections Customer Service Representative is responsible for delivering quality customer service while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.
Responsibilities
- Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
- Process, follow up, and resolve inbound collection and customer service telephone inquiries
- Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
- Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
- Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
- Meet or exceed established call volume and account action requirements
- Other duties as assigned
Skills
- High School graduate or equivalent
- 18 years or older
- Basic knowledge of installment loans, consumer collections, and collections regulations & laws, nice to have
- Previous collections experience preferred but not required
- Prior experience working in a customer service/retail/collections type of role is helpful
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Company Overview