[Remote] Legal Support Specialist

Note: The job is a remote job and is open to candidates in USA. Flexner Houser Injury Law is a Wilmington, North Carolina personal injury firm that values honest, straightforward advice and personal attention for their clients. They are seeking a Global Bilingual Legal Support Specialist to serve as the primary point of contact for Spanish-speaking clients, ensuring effective communication and support throughout the legal process.

Responsibilities

• Bilingual Client Communication: Serve as the primary point of contact for Spanish-speaking clients, handling inbound and outbound calls, follow-ups, status updates, and clarifications, while avoiding legal advice and documenting communication clearly
• Case Follow-Up and Coordination: Organize information coming out of intake, track outstanding items, drive follow-ups to completion, and escalate issues when legal judgment is required
• Legal Administrative Support: Support attorneys and paralegals with document preparation, e-filings as assigned, and backend case organization with high accuracy and clean documentation
• Proactive Communication Expectations: Provide frequent, professional updates (the firm wants over-communication, not “radio silence”), maintain polished written English in emails and notes, and keep clients reassured and informed

Skills

• Bilingual Spanish and English: Native or near-native Spanish strongly preferred, plus strong written English for client updates and internal documentation
• Client-facing experience: Legal experience is a plus, not required. Strong fits may come from law firms, legal assistant/paralegal support, medical offices, medical records or lien departments, or other client-service admin roles
• Professional communication: You can explain next steps clearly, keep calm with emotional clients, and never blur the line into legal advice
• Process-driven and reliable: You follow established workflows, take ownership, and you don't need babysitting to finish follow-ups
• Low ego, high follow-through: You can adapt to how the firm operates, even if you've done it differently elsewhere
• Remote readiness: Reliable internet and a professional home-office setup. Comfort with transparent time tracking via Worksnaps (screenshots every 10 minutes, fully disclosed)
• Schedule fit: Full-time only, working during U.S. business hours for real-time responsiveness

Benefits

• Incentive potential: No bonuses in the first 90 days, with the possibility of KPI-based incentives after ramp-up.
• PTO: Aligned with U.S. office holidays.
• Benefits: No health or retirement benefits for this global hire.

Company Overview