[Remote] Golf Trusted Advisor (REMOTE)

Note: The job is a remote job and is open to candidates in USA. DICK’S Sporting Goods is committed to creating an inclusive and diverse workforce, reflecting the communities they serve. The Golf Trusted Advisor is a frontline role connecting brands and services to golfers, providing high-quality customer service and product recommendations through virtual consultations and support during the purchase journey.

Responsibilities

• Conduct 45-minute virtual golf consultation appointments. Review the pre appointment assessment and formulate product and equipment recommendations that match the Golfer’s level of play and experience. Build excitement and confidence in the Brand throughout the virtual appointment by highlighting newly released products and promotional offers. Get deep in the technical function of the clubs and recommend accessories for their game. Share your own experience with the equipment and game to help promote loyalty to the Brand. Review post session feedback and continue to stay connected with the Golfer by providing them a recap of your session and suggested equipment for purchase
• Assist the Golfer with placing orders, providing order status, and offering details related to product inquiries, merchandise selections, Golf services and promotions. The Advisor will be able to quickly identify and understand the Golfer’s needs and act with their ultimate satisfaction in mind. It is the responsibility of the Golf Advisor to build a connection with the Golfer, own any issue to point of resolution and maintain Brand loyalty
• Utilize the in-store teammates, internal business partners and vendors to research, troubleshoot, and resolve issues that require deeper assessment or resolution
• Execute various back-office functions associated with inbound inquires, including accurate logging, tracking and providing appropriate follow up throughout the process until resolution is achieved. Attend new product and service training as needed

Skills

• Bachelor's Degree or High School Diploma with equivalent experience
• Golf product knowledge and play the game
• 1-3 years' experience with customer service focus
• Excellent communication and verbal skills
• Ability to work effectively in a team environment
• Strong detail orientation and troubleshooting skills
• Experience with customer service focus
• Strong Presentation skills

Benefits

• Incentive
• Equity
• Benefits

Company Overview