Experienced Customer Collections Account Representative – Empowering Customer Relationships at arenaflex
At arenaflex, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at arenaflex and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
About the Role
As an Experienced Customer Collections Account Representative at arenaflex, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. You will be a creative problem solver, results-oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
Responsibilities
As a Customer Collections Account Representative, you will be responsible for:
* Complying with all specified FDCPA, state and city laws and provisions, as outlined in the arenaflex Compliance with FDCPA and State Collection laws Statement, the arenaflex A/R Training program and the FDCPA Test
* Making arrangements with the customers to pay balance in full or set up the best possible arrangements
* Documenting all collection activity in the client/arenaflex system in a concise and accurate manner
* Correcting any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
* Maintaining good public relations
* Coping with high-stress environment caused by speaking with emotional callers
* Adhering to Company attendance, punctuality, and meal and rest break requirements
* Maintaining concentration and focus in order to meet performance goals
* Reacting positively to an ongoing, changing environment
* Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals
* Maintaining good working relationship with assigned supervisors and coworkers
* Working safely without presenting a threat to self or others
* Performing additional duties as required by management
What We Look for in a Candidate
We are looking for a highly motivated and customer-focused individual who possesses:
* Excellent communication skills
* Problem-solving abilities
* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
* Superb attendance, so you can be there when our customers need us
Qualifications
To be eligible for this role, you must:
* Be 18 years of age or older
* Have a High School Diploma or equivalent
* Pass a background check
* Pass a drug test
* Pass a fingerprinting test
* Provide citizenship/residency verification
* Have any Treasury debt paid in full or on an approved arrangement before hire
What's in it for YOU?
As an Experienced Customer Collections Account Representative at arenaflex, you can expect:
* Paid Onsite Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal employment
* Career Advancement
* Early access to earned wages via PayActiv
* Access up to 50% of earned wages (capped at $500 per pay period)
* Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors
Work Environment and Company Culture
At arenaflex, we pride ourselves on creating a dynamic and inclusive work environment that fosters growth, innovation, and teamwork. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in our communities. We offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!