Transformation & Consumer Insights Intern
Atlantic Health is one of the leading non-profit health care systems in the nation, and they are seeking a Transformation & Consumer Insights Intern to support the Patient Experience team. This role involves driving strategic improvement efforts that enhance the care experience through data-driven initiatives and consumer feedback.
Responsibilities
- Learn patient experience metrics and core drivers
- Support current-state validation, friction analysis, and improvement meetings
- Capture notes and track action items for cross-functional initiatives
- Map workflows and assists in process documentation to identify improvement opportunities
- Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles
- Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web reviews
- Ensure accurate and comprehensive capture and categorization of the patient voice
- Analyze trends and generate actionable insights to guide improvements and inform leadership
- Support creation of dashboards, slides, and reports for leadership and stakeholder communication
- Attend Patient Experience huddles and manage follow-up action items
- Maintain shared folders, reference libraries, and documentation to support team workflow
- Assist with major system initiatives and support Senior Leadership Team deliverables
Skills
- Applicants must currently be enrolled in a full-time accredited public or private College/University
- Current undergraduate student ideally pursuing a degree in Engineering, Business Administration, Health Administration, Project Management, Nursing or a similarly related field
- Be in good academic standing
- Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship
- Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident
- Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)
- Familiarity with Lean Six Sigma (LSS) concepts and process improvement tools
- Strong analytical, organizational, and detail-oriented work habits
- Data-savvy, able to synthesize complex information into actionable insights
- Excellent written and verbal communication skills
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Company Overview