[Remote] Solutions Engineer, Acquisition | California, Washington, Oregon | Remote
Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse that supports over 20 million users of its visualization tool. The Solutions Engineer, Acquisition role focuses on engaging with customers to help them successfully utilize Grafana's products, collaborating closely with the Sales team to drive growth and customer satisfaction.
Responsibilities
- Join as an early member of a high growth team working together to solve technical and customer problems the right way
- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Drive product conversations based on need and problems learned during customer interactions
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Skills
- 1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
- Strong judgment, collaboration, and leadership skills
- Ability to work and collaborate with an international team
- First class written and oral communication skills
- Ability to skillfully articulate our value proposition and the technical advantages of our products
- Love solving technical challenges and thrive on bringing creative solutions to our customers
- Technical mindset and a desire to grow technically
- Self-motivated, initiative, creative
- Ideally located on the West Coast
- Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience
Benefits
- Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum.
Company Overview
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