Experienced Customer Service Representative - Retail - Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the gaming industry by creating immersive, responsible, and innovative experiences that bring people together. As a leading interactive gaming company, we're committed to hiring talented individuals who share our passion for excellence and customer satisfaction. If you're a people person with a knack for turning challenging situations into memorable experiences, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking company that's pushing the boundaries of the gaming industry. With a strong presence in the US market, we're dedicated to providing our customers with an unparalleled level of service and support. Our team is passionate about creating a fun and inclusive work environment that fosters growth, innovation, and collaboration.

Job Summary

We're seeking an experienced Customer Service Representative to join our Retail team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our guests, resolving issues, and building strong relationships with our customers. If you're a skilled communicator with a passion for delivering top-tier experiences, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Representative, you'll be the face and voice of arenaflex, interacting with our guests via phone, live chat, and email to ensure a seamless customer experience. Your key responsibilities will include:

• Communicating with guests to provide comprehensive information on our properties and services
• Using internal resources and systems to view guest account statuses and histories
• Providing an exclusive level of customer service that demonstrates friendliness, care, and builds value in the arenaflex brand
• Assisting guests with booking hotel reservations and providing relevant information about our properties
• Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable
• Answering guest questions about arenaflex hotel properties, casino property information, and occasional PENNPlay account information
• Following internal standard operating procedures to escalate issues to casino property personnel or use resources to find applicable answers for the consumer
• Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers
• Collaborating with leaders and fellow team members to stay current on daily occurrences at our properties and within our backend systems
• Maintaining a strong track record for punctuality and attendance
• Performing other duties as assigned

Qualification Requirements

To perform this job successfully, you'll need to possess the following qualifications:

• High school diploma required; college degree or progress toward a college degree preferred
• Must be at least 21 years of age
• Heightened sense of urgency and passion to learn new things
• Highly developed sense of integrity and commitment to guest satisfaction
• Demonstrated passion for excellence with respect to treating and caring for guests
• Ability to type quickly and write with good grammar and punctuation
• Strong attention to detail
• Analytical thinking skills
• Ability to maintain a friendly disposition under heavy pressure
• Great problem-solving abilities
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
• Ability to work some holidays and weekends

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive compensation package
• Comprehensive benefits package
• Fun, relaxed work environment
• Tuition reimbursement and professional development programs
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

Work Environment

Our office is a dynamic and inclusive space that fosters collaboration, creativity, and innovation. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant and supportive community. We're committed to providing a work environment that's fun, relaxed, and conducive to productivity and growth.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. We're committed to creating a workplace that's inclusive, diverse, and equitable, where everyone can thrive and reach their full potential. If you're a passionate, innovative thinker who's looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic and forward-thinking company, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job