Field Service Engineer - Pittsburgh, PA
Beckman Coulter Diagnostics, a part of Danaher Corporation, is dedicated to advancing healthcare through innovative diagnostic solutions. The Field Service Engineer role involves maintaining diagnostic tools, ensuring optimal performance of equipment, and providing excellent service to customers in a remote capacity.
Responsibilities
- Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
- Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers
Skills
- Associate Degree or equivalent military experience
- 0-1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel – list specifics 40-50% travel, overnight, within territory or locations
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
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