Remote Installation Excellence Admin Assistant
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Installation Excellence Administrative Assistant. In this role, you will play a crucial part in ensuring smooth administrative processes related to HVAC installations. You will be integral to a dynamic and fast-growing team focused on reducing energy consumption for businesses. Your efforts will directly impact client satisfaction and operational efficiency. With a commitment to sustainability, you'll help facilitate the implementation of innovative energy solutions while supporting internal teams. Join us to make a significant contribution to energy management and be part of a mission-driven organization.Accountabilities
- Owns the HVAC installation work order dispatching and survey completion administrative tasks
- Works within the Work Order Management system to ensure work orders are sent to all technicians and scheduled dates are updated
- Reviews HVAC pre- and post-installation surveys to ensure all required scope completion from technicians
- Oversee the scheduling and coordination of crane services for equipment deliveries and installations
- Act as Liaison between the organization and crane companies, technicians, and permitting offices
- Secure all required permits for HVAC installations, ensuring compliance with local, state, and federal regulations
- Provide dedication to improve customer service and business productivity
- Provide excellent and timely customer service through phone, email, and chat
- Ensure utmost customer satisfaction throughout the work order systems
- Proven experience in HVAC project administration or a related field (3+ years)
- Strong interpersonal, analytical, verbal and written communication skills
- Experience in administrative management of medium scale commercial projects
- Familiarity with project management software (e.g., MS Project, Procore)
- Ability to coordinate multiple daily tasks concurrently
- Demonstrated experience in customer phone service
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Passion for energy savings
- Maintaining positive relationships with customers
- Enjoys continuous learning, both technically and professionally
- Excellent verbal and written skills
- Ability to work across organizational teams
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change