[Remote] Customer Service Representative (Pharr TX or Brownsville TX area) Remote

Note: The job is a remote job and is open to candidates in USA. Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role provides customer service for basic and routine inquiries and problems via multiple channels, supporting Federal government agencies on critical programs.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)
• Calls are basic and routine
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Provides feedback when needed, provide input on call trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Skills

• Must reside within a 75 radius of the Brownsville or Pharr Texas area
• This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment
• This position will require a favorable Federal suitability clearance post-hire as mandated by the client
• Must Be a US Citizen
• This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US
• Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client
• Must be able to pick up equipment at the Maximus Pharr, TX Location
• High School diploma or equivalent with 6 months of customer service experience
• Must be able to speak and read English clearly, professionally and fluently
• Experience in a call center environment highly preferred

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