[Remote] Group Premium Services Representative -Remote
Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a detail-oriented professional to join their team as a Group Premium Services Representative. The role involves ensuring timely and accurate group premium processing and collection while addressing customer inquiries and maintaining data integrity.
Responsibilities
- Perform premium processing, address customer inquiries, and maintain confidentiality. You'll resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness
- Analyze statements, oversee premium payments for groups, and uphold data integrity in company systems
- Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries
- Identify and communicate premium and eligibility errors as needed
- Maintain certholder eligibility and premium application. Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations
Skills
- Strong background in working with numbers in a billing capacity
- Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail
- Excellent customer service and relationship building skills
- Adaptability and the ability to learn quickly
- Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
- Advanced Microsoft Excel knowledge
- Experience in professional office roles involving insurance products, and accounting
- Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection
Benefits
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays.
Company Overview