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IT Support Specialist

Work from home Full-time role Hiring

GHJ is a long-established firm dedicated to helping clients and employees thrive. They are seeking an IT Support Specialist to provide end user support for their 250+ employees, troubleshoot IT issues, and ensure a positive IT user experience.

Responsibilities

  • Tier 1 troubleshooting of company provided laptops
  • AV Meeting setups
  • Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
  • Application support for industry-specific applications
  • Handling user onboarding and offboarding requests
  • User creations and deactivations for industry-specific applications
  • Identifying and escalating issues to proper IT specialists as needed
  • Researching issues and finding resolutions using available information resources
  • Working with appropriate vendor tech support to resolve issues when needed
  • Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
  • Assist with documenting instructions for application updates and communicating to GHJ employees

Skills

  • Excellent customer service skills
  • Ability to react quickly and effectively to end-user IT needs
  • Willing to challenge our thinking
  • Ability to work in a highly collaborative environment
  • Process oriented
  • Critical Analytical thinking skills
  • Understanding of basic computer and applications troubleshooting best practice
  • 1-2 years of related experience in a customer service-oriented IT support role
  • Exceptional customer service skills required
  • Strong communication and interpersonal skills
  • Familiarity with Entra ID, Intune, and Microsoft 365 Admin
  • Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
  • Experience supporting and resolving computer issues for both local and remote customers
  • Experience working for an accounting or other professional services firm a plus, but not necessary
  • Associates Degree in Computer Science or related field is preferred

Company Overview

  • At GHJ, we go beyond numbers. It was founded in 1953, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://www.ghjadvisors.com/.

    • Company H1B Sponsorship

  • GHJ has a track record of offering H1B sponsorships, with 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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