Product Group HW Governance Business Systems Analyst
Intel Corporation is embarking on a journey of growth and transformation, creating exceptionally engineered technology and bringing AI everywhere. The Product Group Hardware Governance Systems Analyst will serve as the first point of contact for users regarding asset management processes and tools, contributing to hardware lifecycle governance and support across Intel's product groups.
Responsibilities
- Provide 1st level support for users with questions related to Service Now (Intel Product's Pre-Production Hardware system of record) and inventory tracking business processes
- Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work
- Perform regular data updates to ensure asset management data integrity
- Support user enhancement requests
- Take part in system upgrade testing to ensure no impact to end users
- Document and deliver training to end users
Skills
- Associate degree in STEM or any related field
- Candidate must have ServiceNow experience
- Excellent MS Office skills (Excel, Word, and PowerPoint)
- Experience in an IT or equivalent system or customer support role
- Bachelor's Degree in STEM or any related field
- Intel Product knowledge, including silicon and platform configurations
- Understanding of BOM data (SPEED)
- Experience with Access Governance System (AGS)
- Experience with Lab Management Portal (LaMP)
- Experience with Atlas
- Experience with BI Reporting
Benefits
- Health
- Retirement
- Vacation
Company Overview
Company H1B Sponsorship