Cova Pay Administrator
Cova Software is dedicated to revolutionizing the digital payment experience for Canadian cannabis retailers. As a Cova Pay Administrator, you will facilitate the application process for clients, ensuring accurate and efficient completion to secure payment processing approval while communicating with clients and managing documentation.
Responsibilities
- Assist clients with completing the Cova Pay application process
- Communicate directly with clients to gather required documentation
- Convert client documents to PDFs, rename as needed, and upload to SharePoint
- Fill out DocuSign applications for clients and obtain required signature
- Submit full application package to partners' underwriting team
- Inform clients of approval or decline status
- Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed
- Regular check-ins with stakeholders to ensure smooth progress and collaboration
Skills
- 1-3 years of professional experience, preferably in the financial industry
- Bachelor's degree in finance, Business Administration, or a related field, considered an asset
- Strong operational skills and ability to multitask effectively in a fast-paced environment
- Excellent written and verbal communication skills
- Proficient in document management tools (DocuSign, Adobe, M365, SharePoint)
- Advanced skills in Microsoft Excel
- Comfortable liaising with clients and payment partners to support in advancing applications
- Familiarity with Salesforce and project management software
Benefits
- Comprehensive benefits package for you and your entire family
- Flexible hybrid working environment
- Generous vacation and sick time policies
- Maternity, adoption, and paternity leave salary top ups
- Ten “New Baby Days” for all parents welcoming a new child into their life
- “Cultural Day” off annually to celebrate a day of religious or cultural significance
- Up to 6 days of paid time off annually for volunteering or personal learning
- Seven-week sabbatical after every seven years of employment
Company Overview