Customer Support Specialist

Clarion Housing Group is seeking several Housing professionals and Customer Service Specialists to join their team. This role involves managing a varied and complex caseload while providing excellent customer service and making informed decisions that balance customer needs with organizational responsibilities.

Responsibilities

• Manage a varied and often complex caseload
• Work closely with internal teams and external agencies
• Contribute to active learning and knowledge-sharing to support continuous improvement
• Interpret policy and apply guidance accurately
• Make informed decisions that balance customer needs and organisational responsibilities
• Manage time effectively and stay adaptable as priorities shift
• Build strong relationships and create a positive experience for residents

Skills

• Customer-focused role in social housing
• Multi-case management experience
• Confident decision-making skills
• Ability to manage a varied and often complex caseload
• Strong communication skills
• Experience working closely with internal teams and external agencies
• Ability to contribute to active learning and knowledge-sharing
• Housing technical experience
• Understanding of tenancy management, enforcement, and relevant legislation
• Ability to interpret policy and apply guidance accurately
• Ability to make informed decisions that balance customer needs and organisational responsibilities
• Accuracy and attention to detail
• Ability to work to a high standard in a busy environment
• Effective time management skills
• Adaptability as priorities shift
• Confidence in making sound judgments
• Ability to take ownership of cases
• Ability to build strong relationships
• Ability to create a positive experience for residents
• Eligibility to work in the UK
• Reside in England or Wales for the duration of employment

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